RETURN & REFUND POLICY

At Narumugai, we take care to provide quality food products to our customers. As our products are food items, we follow a limited return and refund policy for hygiene and food-safety reasons.

1. Returns

  • Food products are generally not eligible for return after delivery.
  • Returns are not accepted for change of mind, personal taste or preference.
  • Opened or partially consumed products are generally not eligible for return.

2. Damaged Products

If you receive a product that is damaged, leaked, broken or tampered with during delivery, please contact us within 48 hours of delivery.

This includes issues such as:

  • Oil leakage or damaged packaging
  • Damaged Pulses, Grains or Millets
  • Damaged Health Mix Powder or Masala packaging
  • Damaged Laddu received in an unusable condition

Please provide photographs & unboxing video of the product and outer packaging along with your order details.

3. Wrong or Missing Products

If you receive a wrong or missing product, please contact us within 48 hours of delivery.(unboxing videos)

After verification, we may arrange a replacement or refund for the affected product.

4. Quality Issues

If you believe that a product has a genuine quality or food-safety issue, please contact us immediately and provide the product details, batch number and photographs where possible.

Please do not consume a product if you believe it may be unsafe.

5. Natural Variations

Natural food products may vary in colour, taste, texture, aroma, size and appearance from batch to batch.

Such natural variations are not considered defects and are generally not eligible for return or refund.

6. Storage & Handling

Customers must follow the storage instructions provided on the product packaging.

Narumugai is not responsible for product deterioration caused by improper storage, handling, moisture, heat or contamination after delivery.

7. Refunds

If a refund is approved, it will normally be processed through the original payment method.

The time taken for the refund to reach your account may depend on the payment gateway or bank.

8. Cancellation

Cancellation requests may be accepted before the order is processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

9. Contact Us

For return, refund or product-related complaints, please contact us:


Narumugai

20/57, Dr. Ramanathan Street,
Opp. to Central Co-operative Bank,
Salem, Tamil Nadu – 636001, India.

Email –awfacpcl@gmail.com
Phone - 9943035555, 9655533337