DELIVERY & SHIPPING POLICY

At Narumugai, we aim to process and deliver your orders safely and on time. This policy explains our
shipping and delivery process for our food products.

1. Shipping

We deliver our products through reliable courier and delivery partners to serviceable locations across
India.

Our products include Oil, Pulses, Grains, Millets, Health Mix Powder, Masala and Laddu.

2. Order Processing

  • Orders are generally processed within 1–2 working days after successful payment.
  • Orders
    may take additional time during festivals, holidays, promotional periods or high order volumes.
  • Orders are dispatched only after successful order confirmation.

3. Delivery Time

  • Estimated delivery time may vary depending on the delivery location and PIN code.
  • Delivery
    is generally completed within 3–7 working days after dispatch.
  • Delivery timelines may be affected by
    courier delays, weather, holidays or other circumstances beyond our control.

4. Shipping Charges

  • Applicable shipping charges will be displayed at checkout.
  • Shipping charges may vary
    based on the order value, package weight and delivery location.
  • Any applicable free-shipping offer
    will be subject to the terms mentioned on the website.

5. Order Tracking

Once your order is dispatched, tracking details may be shared through SMS, email or other available
communication methods.

Customers can use the tracking details provided to check the status of their shipment.

6. Packaging

We take reasonable care to pack our products securely for transportation.

  • Oil is packed to minimise the possibility of leakage.
  • Pulses, Grains and Millets are packed to
    protect against damage and moisture.
  • Health Mix Powder and Masala are suitably sealed and
    packed.
  • Laddu is packed with suitable protective packaging to minimise damage during transit.

7. Damaged or Incorrect Products

If you receive a damaged, leaked, tampered, missing or incorrect product, please contact us within 48
hours of delivery.

Please provide your order details and photographs of the product and packaging where applicable.

After verification, Narumugai may provide a replacement or refund as applicable.

8. Incorrect Delivery Address

Customers are responsible for providing the correct delivery address, PIN code and contact number.

Narumugai is not responsible for delays or failed delivery caused by incorrect or incomplete information
provided by the customer.

9. Delivery Delays

Delivery may be delayed due to:

  • Courier or transportation issues
  • Weather conditions
  • Public holidays
  • Natural
    calamities
  • Local restrictions
  • High order volumes
  • Other unforeseen circumstances

We will make reasonable efforts to assist customers in case of delivery delays.

10. Contact Us

For any shipping or delivery-related queries, please contact us:

Narumugai
20/57, Dr. Ramanathan Street,
Opp. to Central Co-operative Bank,
Salem,
Tamil Nadu – 636001, India.

Email –awfacpcl@gmail.com
Phone - 9943035555, 9655533337